Wednesday, February 06, 2008

Red Sox To The Rescue

Spring training is just days away and before you know it we will be watching the ring ceremony Opening Day at Fenway. Those thoughts alone buoyed my psyche a tad on Monday morning, the day after the Patriots debacle. Then that evening a call from the Red Sox talked me off the ledge and back to safety. Let me explain.

Two Saturdays ago I spent most of the day milling about my house doing housework, playing with the kids etc... My wife spent the month of January working OT, so she was gone each Saturday until 2 PM. The Red Sox internet sale started at 10 AM, so I logged in and checked my computer screen every few minutes between skating on my backyard rink, doing dishes and feeding the kids lunch, to see if I made it out of the "virtual waiting room" and on to the area were I could buy tickets. Around 3:30 PM I checked the computer and I was in the ticket buying area. I started browsing games and when I came across the first tickets I wanted to purchase I started the ticket buying process. I entered all the pertinent information and when the form was completed I hit enter. The screen went blank except for the Red Sox logo at the top of the screen and a few icons. I started to sweat, but didn't yell or scream. I clicked a few of the icons, but nothing changed. I manually went back to the last page, but instead of the last page it sent me back to the virtual waiting room.

I screamed.

My wife came running over and I excitedly attempted to explain what had just happened, but all that came out of my mouth was something akin to "pig Latin". I stormed around the room. I tried calling the Sox. Busy signal. I was losing my mind. Now granted, I was not sitting at the table watching the screen refresh for five hours, but I knew if it took me five hours to get a chance at tickets, it would probably be another five before I got another chance and there would be jack shit left. In my rage I fired off an angry email to the general contact email for my beloved Red Sox. I figured that it wouldn't accomplish squat except to make me feel temporarily better. The next time I had a chance to buy tickets was after 10 PM and there were no tickets left together; just singles or obstructed view. I went to bed hating the Sox.

Monday morning I received this email:


Thank you for your email and feedback regarding the sale the weekend of January 26. The loyalty and devotion we receive from Red Sox fans is astounding. We hope to provide you with the appreciation you deserve.

It is first important to understand that all systems were functioning properly allowing us to set another record for tickets sold over the weekend. When we think it cannot go any higher, demand for Red Sox tickets continues to climb. We have sold more tickets as of this date in 2008 than to date any previous season.

When purchasing tickets online, the system is designed to assure that once you have reached the buying process, you are able to complete your order without difficulty. The waiting room provides that buffer. By limiting the number of fans attempting to purchase tickets at any one time, fewer have trouble completing their order. For the most part, those efforts have been extremely successful.

All of that said, we understand that you were not as fortunate in your attempts to purchase tickets. For the past week, we have analyzed all purchases from the sale. In our efforts to thwart scalping, we have confiscated orders from those who exceeded the posted limits of 8 tickets per person. Additionally, we have been scouring the online secondary market and confiscated tickets from illegitimate resellers.

As a result of the difficulty you encountered and your having made us aware of it so quickly, we would like to provide you with the opportunity to purchase up to 8 tickets from those that have been confiscated. Please understand that availability is still limited, however the number of fans who experienced problems was also minimal.

To check availability and to purchase tickets please contact me directly, either via email or at the number below. Also, I look forward to more detailed information on what occurred during your attempts to purchase. Understanding exactly what you encountered will help us to resolve the problems in the future.

Thank you again for your feedback and continued support of Boston Red Sox baseball.

Andrew Dennen

Boston Red Sox

2007 World Series Champions

(617) 226-6368

I immediately called his number and left a message saying of course I would be interested and gave him some possible dates. Just to be safe I emailed him with the same info. I checked my computer every fifteen minutes for new email and stared at the phone as if it would help the process along. Monday evening at 4:30 the Red Sox called just as I was in the midst of reliving the Super Bowl nightmare by reading suicidal blog entries. I was able to get 8 tickets to three different games. I thanked him a dozen times and told him that the Red Sox just might have saved a life that night. I'm sure he thought I was a mental case and in my state of mind Monday he wasn't far off base.

When I hung up I felt differently then when I got on the phone. I felt like there was hope and light at the end of the tunnel. I could smell the sausage and peppers cooking out on Landsdowne Street. I could feel the peanut shells crunching under my feet as I was making my way to the beer line. I could hear Elton John singing softly "Someone Saved My Life Tonight". Thank you Red Sox, Thank you!!!


Kevin Smith said...

There's nothing quite like the smells and sounds of Landsdowne Street on game day.

Debbie said...

Any chance I could buy two tickets off you to take Kimmie to a game in July sometime????

Chris Stone said...

Glad to hear another Pats fan made it through Depression Monday.

David Sullivan said...

Kev: Ballpark in summer, can't get any better.

Deb: I'll take her, you can watch my kids. He, he.

Chris: The pain is lessening, but the anger is deepening.

Kevin Smith said...

I lived over on Queensbury Street for a couple of years right across from a pizza place. It was great, over the summer when you stepped outside in the late afternoon on a game day you could smell the street vendors.

That was also back when it was still possible to walk up to the gate and get tickets to a was also when double-headers were still a one ticket-see two games thing. Well that, and Vaughn Eshelman and Aaron Sele were in the rotation.

Suldog said...

That's GREAT customer service, Cuz. Glad you're not suicidal, by the way :-)

Dirty Red said...

I hate you!!!

Damn you to hell!!! (smile)

I am a big Red Sox fan. If I lived closer I would be at a couple of games. I just have to wait until they come out here to the Ballpark.